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Touchpoint - The Journal of Service Design

Touchpoint
The Journal of Service Design

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Editor-in-Chief:
Jesse Grimes

Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany

Touchpoint is published three times a year in printed and in electronic form. Starting from Volume 14 (2023) the e-journal will be available from Logos Verlag Berlin. The print journal and all back issuses are avaliable from SDN.

Current Issue: Volume 15 Number 1 (2024)

Touchpoint - The Journal of Service Design, 15/1

Contents

AI-Enabled Adaptive Service Blueprints: The complexities of AI in public service design
Eduardo Staszowski, Lara Penin, Connor Smith
pp: 8-12, 2024-06-04

The Implications of AI Powered Design Innovation in Emerging Industries
Tanishqa Bobde
pp: 13-15, 2024-06-04

Teaming Up with AI: Augmenting the Service Design Process
Rodion Sorokin
pp: 16-20, 2024-06-04

AI–What’s the Harm in That?
Kaisa Alapartanen
pp: 21-23, 2024-06-04

Paving the Way for Ethical AI Integration: How design research can help guide meaningful decisions
Bas Raijmakers, Katy Barnard
pp: 24-27, 2024-06-04

Can AI Make Us Care? How ‘A11y-AI’ generates empathy for an accessible web
Paul van der Veen, Samuel Weiß, Carla Polaczek
pp: 28-31, 2024-06-04

Invest Wisely: Amplify AI benefits by building employee skillsets
Stephanie Shine, Vincent Peiffer
pp: 32-35, 2024-06-04

Crafting AI-based Services: A Multi-Layered Framework for Designers
Yulya Besplemennova
pp: 36-41, 2024-06-04

An AI-enabled Approach to Experience Blueprinting: Co-creating healthcare experience journeys with AI
Suhaib Aslam, Sander Bogers
pp: 42-45, 2024-06-04

Designing Equity and Accessibility into AI for Services
John D. Willis, Sambhavi Chandrashekar, Anne Jackson
pp: 46-49, 2024-06-04

Designing AI-Powered Services: How narrow AI is transforming customer journeys and the role of service designers
Ricardo Martins
pp: 50-53, 2024-06-04

Elevating Design Work: Design and AI in the Coming Era
Mary Jackson, Daniel Morales
pp: 54-57, 2024-06-04

A Blueprint for ‘Care-Centred AI’: Placing patients and caregivers at the forefront of academic medicine’s AI strategy
James J. Ress, Sara Edwards
pp: 58-62, 2024-06-04

Redefining Future Expectations: How to unlock differentiation in the era of generative AI
Liga Zvirgzdina, Emily Cheng, Jyothish Nair, Pauline Bertry, Stefan Moritz
pp: 63-65, 2024-06-04

‘Teaming with AI’ – A Community Exploration: Integrating AI into service design teams responsibly and effectively
Markus Edgar Hormeß, Florian Bailey
pp: 66-68, 2024-06-04

AI and Risk Management: The Critical Role of Service Designers: Guiding organisations toward responsible AI adoption
Erin Lee Carman, Emmanuel Fragnière, Marshall Sitten
pp: 69-72, 2024-06-04

Is Ethical Tech Mythical? A deep-dive into service design and social sustainability
Payal Chakraborty, Nikhita Ghugari, Swar Raisinghani
pp: 74-77, 2024-06-04

Meet the AI expert
Yifan Gan
pp: 78-80, 2024-06-04

Back issues

Volume 14

Touchpoint 14(1) Touchpoint 14(2) Touchpoint 14(3)

Volume 13

Touchpoint 13(1) Touchpoint 13(2) Touchpoint 13(3)

Volume 12

Touchpoint 12(1) Touchpoint 12(2) Touchpoint 12(3)

Volume 11

Touchpoint 11(1) Touchpoint 11(2) Touchpoint 11(3)

Volume 10

Touchpoint 10(1) Touchpoint 10(2) Touchpoint 10(3)

Volume 9

Touchpoint 9(1) Touchpoint 9(2) Touchpoint 9(3)

Volume 8

Touchpoint 8(1) Touchpoint 8(2) Touchpoint 8(3)

Volume 7

Touchpoint 7(1) Touchpoint 7(2) Touchpoint 7(3)

Volume 6

Touchpoint 6(1) Touchpoint 6(2) Touchpoint 6(3)

Volume 5

Touchpoint 5(1) Touchpoint 5(2) Touchpoint 5(3)

Volume 4

Touchpoint 4(1) Touchpoint 4(2) Touchpoint 4(3)

Volume 3

Touchpoint 3(1) Touchpoint 3(2) Touchpoint 3(3)

Volume 2

Touchpoint 2(1) Touchpoint 2(2) Touchpoint 2(3)

Volume 1

Touchpoint 1(1) Touchpoint 1(2) Touchpoint 1(3)