p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

Meet the AI expert

Yifan Gan

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)     pp: 78-80     2024-06-04

Cite: APA    BibTeX

Gan, Y. (2024). Meet the AI expert. Touchpoint - Service Design at the Dawn of AI, 15 (1), 78-80. doi:10.30819/touchpoint.15-1.18
doi = {10.30819/touchpoint.15-1.18},
url = {},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {78-80},
author = {Yifan Gan},
title = {Meet the AI expert},
journal = {Touchpoint - Service Design at the Dawn of AI}

In this interview, Touchpoint Editor-in-Chief Jesse Grimes interviews Yifan Gan, a Shanghai-based consultant working at the intersection of service design and AI, and a Guest Editor of thisissue of Touchpoint. In addition to his consultancy work assisting Chinese firms with AI strategy and implementation, he is a lecturer for TongJi University and Shanghai Jiaotong University in service design and strategy.
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