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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

AI and Risk Management: The Critical Role of Service Designers: Guiding organisations toward responsible AI adoption

Erin Lee Carman, Emmanuel Fragnière, Marshall Sitten

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.16     pp: 69-72     2024-06-04

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Carman, E.L., & Fragnière, E., & Sitten, M. (2024). AI and Risk Management: The Critical Role of Service Designers: Guiding organisations toward responsible AI adoption. Touchpoint - Service Design at the Dawn of AI, 15 (1), 69-72. doi:10.30819/touchpoint.15-1.16
@article{Carman_2024,
doi = {10.30819/touchpoint.15-1.16},
url = {https://doi.org/10.30819/touchpoint.15-1.16},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {69-72},
author = {Erin Lee Carman, Emmanuel Fragnière, Marshall Sitten},
title = {AI and Risk Management: The Critical Role of Service Designers: Guiding organisations toward responsible AI adoption},
journal = {Touchpoint - Service Design at the Dawn of AI}
}

Abstract
The growing hype around AI follows an all-too-familiar pattern: the desire by organisations to supplant human expertise with technological tools. Service designers have a crucial role to play here as informal risk managers, guiding organisations toward an adoption of AI that enhances, rather than replaces, the human element in service.
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