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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

‘Teaming with AI’ – A Community Exploration: Integrating AI into service design teams responsibly and effectively

Markus Edgar Hormeß, Florian Bailey

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.15     pp: 66-68     2024-06-04

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Hormeß, M.E., & Bailey, F. (2024). ‘Teaming with AI’ – A Community Exploration: Integrating AI into service design teams responsibly and effectively. Touchpoint - Service Design at the Dawn of AI, 15 (1), 66-68. doi:10.30819/touchpoint.15-1.15
@article{Hormeß_2024,
doi = {10.30819/touchpoint.15-1.15},
url = {https://doi.org/10.30819/touchpoint.15-1.15},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {66-68},
author = {Markus Edgar Hormeß, Florian Bailey},
title = {‘Teaming with AI’ – A Community Exploration: Integrating AI into service design teams responsibly and effectively},
journal = {Touchpoint - Service Design at the Dawn of AI}
}

Abstract
While AI is becoming ubiquitous in the work of more and more service designers, there is less attention being paid to how it affects teams. ‘Teaming with AI’ is an open community that enables sharing, experimentation and exploration of teamwork rules within organisations, projects, or workshops in the age of AI. The community’s first white paper presents the results of the first years of experimentation and is highly relevant to service designers. In this article we share its core messages.
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