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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

Designing Equity and Accessibility into AI for Services

John D. Willis, Sambhavi Chandrashekar, Anne Jackson

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.10     pp: 46-49     2024-06-04

Cite: APA    BibTeX

Willis, J.D., & Chandrashekar, S., & Jackson, A. (2024). Designing Equity and Accessibility into AI for Services. Touchpoint - Service Design at the Dawn of AI, 15 (1), 46-49. doi:10.30819/touchpoint.15-1.10
@article{Willis_2024,
doi = {10.30819/touchpoint.15-1.10},
url = {https://doi.org/10.30819/touchpoint.15-1.10},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {46-49},
author = {John D. Willis, Sambhavi Chandrashekar, Anne Jackson},
title = {Designing Equity and Accessibility into AI for Services},
journal = {Touchpoint - Service Design at the Dawn of AI}
}

Abstract
Artificial intelligence (AI) holds enormous potential for inclusive digital services because it can rapidly modify affordances and help communication by adapting to individuals’ sensory and cognitive abilities. But it can also compromise privacy and amplify discrimination. How can we strike a balance to design AI-based services that are accessible and equitable to everyone?
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