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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

Invest Wisely: Amplify AI benefits by building employee skillsets

Stephanie Shine, Vincent Peiffer

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.07     pp: 32-35     2024-06-04

Cite: APA    BibTeX

Shine, S., & Peiffer, V. (2024). Invest Wisely: Amplify AI benefits by building employee skillsets. Touchpoint - Service Design at the Dawn of AI, 15 (1), 32-35. doi:10.30819/touchpoint.15-1.07
@article{Shine_2024,
doi = {10.30819/touchpoint.15-1.07},
url = {https://doi.org/10.30819/touchpoint.15-1.07},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {32-35},
author = {Stephanie Shine, Vincent Peiffer},
title = {Invest Wisely: Amplify AI benefits by building employee skillsets},
journal = {Touchpoint - Service Design at the Dawn of AI}
}

Abstract
Generative AI is positioned as potentially driving efficiencies so powerful that companies can reduce their headcounts by the thousands, or so numerous headlines and quotations seem to suggest. Financial Times wrote at the start of January 2024 that “generative artificial intelligence will lead to job cuts this year” and Forbes declared “there’s no longer any doubt that generative AI will impact our jobs”. Goldman Sachs alluded to the potential for generative AI to expose the equivalent of 300 million full-time jobs to automation.
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