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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

Can AI Make Us Care? How ‘A11y-AI’ generates empathy for an accessible web

Paul van der Veen, Samuel Weiß, Carla Polaczek

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.06     pp: 28-31     2024-06-04

Cite: APA    BibTeX

Veen, P.v.d., & Weiß, S., & Polaczek, C. (2024). Can AI Make Us Care? How ‘A11y-AI’ generates empathy for an accessible web. Touchpoint - Service Design at the Dawn of AI, 15 (1), 28-31. doi:10.30819/touchpoint.15-1.06
@article{Veen_2024,
doi = {10.30819/touchpoint.15-1.06},
url = {https://doi.org/10.30819/touchpoint.15-1.06},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {28-31},
author = {Paul van der Veen, Samuel Weiß, Carla Polaczek},
title = {Can AI Make Us Care? How ‘A11y-AI’ generates empathy for an accessible web},
journal = {Touchpoint - Service Design at the Dawn of AI}
}

Abstract
The accessibility problem of today's web isn't a lack of guidelines or tools, it's a lack of empathy. How can this empathy be created and used to inspire action by those responsible for a more inclusive web? The 'A11y-AI' experiment tried to find out, and showed that generative AI can be the answer.
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