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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint - Service Design at the Dawn of AI

Teaming Up with AI: Augmenting the Service Design Process

Rodion Sorokin

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.03     pp: 16-20     2024-06-04

Cite: APA    BibTeX

Sorokin, R. (2024). Teaming Up with AI: Augmenting the Service Design Process. Touchpoint - Service Design at the Dawn of AI, 15 (1), 16-20. doi:10.30819/touchpoint.15-1.03
@article{Sorokin_2024,
doi = {10.30819/touchpoint.15-1.03},
url = {https://doi.org/10.30819/touchpoint.15-1.03},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {16-20},
author = {Rodion Sorokin},
title = {Teaming Up with AI: Augmenting the Service Design Process},
journal = {Touchpoint - Service Design at the Dawn of AI}
}

Abstract
Imagine a world where designing services isn't just about human creativity, but also about smart bots working alongside us. In this article, we explore how AI is revolutionising service design by taking on some of the designers' tasks and improving the outcomes. Through real-world examples, we demonstrate how AI has become a powerful partner for designers and offer guidance on how to effectively integrate AI into the design process.
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