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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Introducing ‘Conscious’ Service Design: Redesigned methods to address environmental and societal issuesElisabeth FriesingerTouchpoint 14 No. 3 (2023)https://doi.org/10.30819/touchpoint.14-3.11 pp: 55-60 2024-03-11 |
Friesinger, E. (2023). Introducing ‘Conscious’ Service Design: Redesigned methods to address environmental and societal issues. Touchpoint, 14 (3), 55-60. doi:10.30819/touchpoint.14-3.11
@article{Friesinger_2023,
doi = {10.30819/touchpoint.14-3.11},
url = {https://doi.org/10.30819/touchpoint.14-3.11},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {55-60},
author = {Elisabeth Friesinger},
title = {Introducing ‘Conscious’ Service Design: Redesigned methods to address environmental and societal issues},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-3.11},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {55-60},
author = {Elisabeth Friesinger},
title = {Introducing ‘Conscious’ Service Design: Redesigned methods to address environmental and societal issues},
journal = {Touchpoint}
Abstract
A transformative shift is underway in the field of service design – one that goes far beyond the traditional boundaries of user- centred approaches. The introduced approach of ‘conscious’ service design prioritises societal and environmental impacts, challenging assumptions and amplifying marginalised voices to proactively shape a more sustainable future.
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